Privacy Policy

What we collect

When you send a booking request, we collect your name, phone or WhatsApp number, the device and model, the service and problem you describe, your city and area or PIN, how you want the repair done (walk-in, doorstep or pickup), urgency and preferred time slot, and your email address if you choose to add it. Email is optional: you can book without it.

We also store the page you booked from, your IP address and your browser's user agent, for fraud protection and analytics.

Why we collect it

We use this information only to:

• pass your booking to our service team by email and on WhatsApp,
• call or WhatsApp you back to confirm the booking,
• coordinate the repair, and
• follow up about the warranty.

We do not sell, rent or share your data with third parties for marketing.

Booking emails

Every booking request is emailed to our service team at service@lynixworld.com, so a technician can pick it up quickly. If you add your email address, we also send you a confirmation email with the details of your booking.

We use your email address only to handle that booking, for example to answer your questions about the quote, the repair or the warranty. You can ask us to delete it at any time.

How long we keep it

Booking records, including any email address you gave us, are kept for up to 24 months for warranty and accounting purposes, then deleted. Anonymised analytics data is kept longer for trend analysis.

Cookies and browser storage

This website does not use advertising or analytics cookies.

If you start our booking form and leave before sending it, your answers are kept in your own browser's local storage for up to 7 days, so you do not have to type them again. They stay on your device, reach us only when you send the form, and are removed from your browser once the booking is sent. You can clear them at any time through your browser settings.

The map on our contact page is embedded from Google Maps. When it loads, Google may set its own cookies under Google's privacy policy.

Your rights under the DPDP Act 2023

Under the DPDP Act 2023, you have the right to:

• access a summary of the personal data we hold about you and how we use it,
• correct, complete or update data that is inaccurate or incomplete,
• ask us to erase your data (where we are not legally required to keep it),
• withdraw your consent at any time (this does not affect anything we did before you withdrew it),
• nominate another person to use these rights for you in case of your death or incapacity,
• raise a grievance with our Grievance Officer (contact below), and
• if you are not satisfied with our reply, complain to the Data Protection Board of India. You need to raise it with us first.

To use any of these rights, email service@lynixworld.com with the subject "Data request". We respond within seven working days.

Security

Booking data is stored on encrypted servers. Communication between your browser and lynixworld.com is encrypted with HTTPS. Access to booking records, the booking emails and our WhatsApp line is restricted to authorised Lynix World staff.

Children's data

We do not knowingly collect data from anyone under 18. If you believe a minor has sent us personal information, contact us and we will delete it within 48 hours.

Sharing with third parties

We share booking details only with the technician assigned to your repair, and with the courier partner if you choose pickup and drop. We do not share data with marketing or advertising partners.

Changes to this policy

If we change this policy materially, we will post the new version here and update the date at the top. Continued use of the site after a change means you accept it.

Contact and grievance officer

For any privacy concern, complaint or data request, contact our grievance officer: