Refund & Cancellation Policy

1. The promise, in short

If we cannot fix your device, you pay nothing. If the same repaired fault comes back within the 3-month repair warranty, we inspect it and redo eligible repair work free. OEM and original products follow the 1-year bill-backed warranty written on the invoice. If you cancel before we open the device, you get a full refund. Simple rules, and we honour them.

2. Free diagnosis

Diagnosis is always free. We check the device at your door, at our shop or at the workshop, and send you a written quote on WhatsApp. There is no obligation: if you decide not to go ahead, there is nothing to pay for the diagnosis.

The one charge that can apply before you say yes is the ₹100 doorstep visit fee on jobs under ₹2,000. It is waived when you go ahead with the repair, and repairs above ₹2,000 carry no visit fee at all. Walk-ins to our shop never pay a visit fee.

3. No fix, no fee

If we attempt the repair and cannot fix the device, you pay nothing: no labour, no diagnosis charge and no parts cost. The only exception is a part that is used up for good during the attempt (for example, a heat-bonded display that cannot be refitted). In that case we tell you in writing before that step, and you decide whether to authorise it. No surprises. Any final bill carries 18% GST extra unless the written quote says inclusive.

4. Cancellation by you

You can cancel free of charge at any point before we open the device. Call +91 80000 02218 or message us on WhatsApp with your job number.

If you cancel after approving the quote, once we have opened the device but before the new part is fitted, we charge for the opening and reassembly labour: ₹500 for phones, ₹800 for laptops and ₹1,200 for MacBooks and iMacs. This is the only cancellation fee we charge.

If you cancel after the new part is fitted, the repair is complete and payment is due in full, as quoted.

5. Cancellation by us

We may decline a repair after diagnosis if we judge the device unrepairable, not worth repairing (for example, when the part costs more than the device is worth), or damaged in a way we cannot fix safely, such as heavy water damage where corrosion has spread to parts that cannot be replaced. In every such case we return the device free of charge and explain what we found.

6. Advance payments and refunds

For motherboard-level and liquid-damage repairs above ₹15,000, we may take a 25% advance once you approve the quote. The advance pays for the specific parts your repair needs. It is fully refundable if:

• the part arrives faulty,
• we find the device cannot be repaired after the parts arrive, or
• you cancel before the part is fitted.

Refunds go back to the original payment method within 5 working days of the cancellation being confirmed.

7. Warranty refunds

Every repair carries a 3-month warranty from the bill date. OEM and original products and parts carry a 1-year warranty where stated on the bill. Warranty claims need the original Lynix World bill or tax invoice: no bill means no warranty. If the same repaired fault comes back within the warranty:

• Bring the device and the bill back. We inspect it and redo eligible repair work free of charge.
• If an OEM or original product has failed, we handle it under the warranty terms written on the bill and the supplier or manufacturer process.
• Any refund in this case goes back by the same payment method within 7 working days.

Warranty does not cover claims without a bill, later physical damage, liquid damage, tampering by you or another technician, or a separate fault on a different component. The warranty page has the full detail.

8. Refund timelines

• Cash: refunded in cash the same day if you walk in, or by UPI or bank transfer within 2 working days if you are not at the shop.
• UPI: reversed to the same UPI ID within 24 hours.
• Debit or credit card: reversed to the same card within 5 working days. Bank-side processing can add 3 to 5 more working days.
• Net banking: reversed to the source account within 3 working days.

9. Disputes and complaints

If you are unhappy with a repair, a refund or our service in general, write to service@lynixworld.com with "Complaint:" in the subject line. We reply in writing within one working day and resolve most cases within 7 working days.

If we cannot resolve it between us, you are free to take it to the District Consumer Disputes Redressal Commission at Chandigarh, the National Consumer Helpline (1800-11-4000), or the relevant online dispute resolution platform under the Consumer Protection Act 2019.

10. What this policy does not cover

This policy covers our repair service only. Third-party data, software problems caused by user actions, factory faults on parts past their manufacturer warranty, and accidental damage after the repair are outside its scope. If in doubt, ask before booking on WhatsApp, or read our terms and conditions.